Centennial, Colo., November 30, 2006 - Verio Inc., a leading provider of hosting and managed services for small to midsized companies and partners, today announced it has been named a Finalist in both the Customer Service Team of the Year and Online Sales Team of the Year categories in the 2006 Selling Power Sales Excellence Awards. The recognition validates Verio's investment and focus in delivering world-class technical and customer support, and to creating an easy to use and effective online sales and education experience to customers via its web site at www.verio.com.
The new awards are jointly presented by Selling Power magazine, the leading sales management publication with 145,000 subscribers in 67 countries, and The Stevie® Awards, which have been hailed as "the business world's own Oscars" by the New York Post (April 27, 2005).
Nicknamed the Stevies for the Greek word "crowned," winners will be announced during a gala banquet on Monday, December 4 in Las Vegas. Nominated executives from around the world are expected to attend.
More than 300 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories.
Verio's Customer Service team was advanced to the finalist category based on several improvements made to the company's support structure during the past year, including enhanced call center redundancies, more stringent quality assurance measures and standardization across all call centers, reducing the average call hold times for customers. "Verio's technical support is a distinguishing factor of the business overall, and the reason many customers choose Verio services over the competition, and have helped to position the company as an advisor to customers' businesses. Our goal for the coming year is to continue improving upon our best-in-class service to make it easier for customers to get the service they need for their online business needs," said Dennis Boyle, chief operating officer for Verio.
Earlier this year, Verio's Online Marketing Team, also named a finalist in the Online Sales Team of the Year category, launched a redesign of Verio.com, incorporating extensive customer feedback, user preferences and site behavior analysis into the new design to enhance the customer experience. As a result, the team was able to increase shopping cart conversion, as well as online revenue. The team credits its success to carefully analyzing and interpreting extensive data gathered from marketing and sales trends, site testing and customer research. Kiyoshi Maeda, president and CEO for Verio, said, "The simple act of speaking to customers yields some of the best insights into product needs and the best education and sales process. Our Online Team combines extensive user input with data analysis to optimize our online sales channel, resulting in double digit growth."
Members of the Awards' Board of Distinguished Judges & Advisors and their staffs will select Stevie Award winners this week from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
"Being named a Finalist in The Selling Power Sales Excellence Awards is an important achievement," said Gerhard Gschwandtner, founder and publisher of Selling Power. "It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition."
Details about The Selling Power Sales Excellence Awards and the list of Finalists in all categories are available at www.stevieawards.com/sales.
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