Frank D’Angelo Joins Contact Solutions Board of Directors

RESTON, Va.--(BUSINESS WIRE)--Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, today announced that Frank D’Angelo has joined the company’s Board of Directors.


D’Angelo, executive vice president of Payment Solutions at FIS, has more than 30 years of financial services experience in general management, operations and sales. Currently, he is responsible for establishing the strategic direction, profitability and long-range growth of the company’s payment solutions business. FIS, the world’s largest provider of banking and payments technology, serves more than 14,000 clients in more than 100 countries.

“Frank is a perfect fit for the Contact Solutions board of directors because of his depth of experience in the financial services and payment solutions industry, his focus on growth strategies for companies and his dedication to superior solutions and service to customers,” said Paul Logan, CEO. “Frank is universally held in high regard across the financial services industry, and we are ecstatic to have him join our board.”

D’Angelo is an experienced corporate director, and, in addition to his role on the Contact Solutions Board of Directors, he serves on the Electronic Transactions Association Advisory Council, the Philadelphia Federal Payments Council, the Advisory Board of Walsh College and on the board of directors of the Electronic Funds Transfer Association.

“Contact Solutions strives to continually optimize customer self-service while improving customer satisfaction and the customer experience,” said D’Angelo. “This unique value proposition is what drew me to the company, and I am pleased to be able to offer my experience to the company’s efforts.”

The Albertini Group, Inc. assisted Contact Solutions, Inc. in this board member search.

About Contact Solutions

Reston, Virginia-based Contact Solutions delivers cloud-based, on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics. The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs, while maintaining exemplary customer experience and securing high customer satisfaction.

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